Terms and Conditions apply to the legal relationship arising from the purchase of products through the Watermill e-store between the individual (hereinafter referred to as the Client) and the owner of the Watermill e-store, Watermill OÜ (hereinafter referred to as Watermill). Additionally, the legal relationships arising from the purchase of services and products in the Watermill e-store are governed by the laws of the Republic of Estonia.
- Transactions in the e-store may only be conducted by individuals who are at least 18 years old and legally capable. The person whose bank account the payment is made from is responsible for the consequences of an order made by a person who does not meet these requirements.
- All prices are in euros and do not include value-added tax.
Ordering Process
- Orders can be placed in the Watermill e-store as a guest.
- The Client selects a gift card in the desired currency and adds it to the shopping cart.
- The Client provides the necessary information and enters the email address to which the gift card with a unique code should be sent.
- The Client confirms the shopping cart and pays for the goods through the payment methods provided by the seller. The Client checks before paying the invoice that the information provided in the invoice corresponds to the Client’s actual wishes.
- After paying for the goods, the Client must click on “Back to the Merchant.”
- Upon successful payment, the seller sends the Client an order confirmation.
Delivery Terms
After completing the payment, the gift card will be sent to the email address provided by the Client. The gift card will have a unique code, and its validity period is 1 year.
Payment for Services/Goods
- The Client must pay the full cost of the chosen service/product purchased from the e-store. By making the payment, the Client confirms that they have read all the terms made available by the service provider through the e-store and accepts them.
- Payment for services/goods in the e-store is made by transferring funds via internet banking or by credit/debit card through Montonio. Bank transfers are possible from the following banks: Swedbank, SEB, LHV, Luminor, COOP Pank, Citadele, Revolut, N26.
Cancellation of the Order
- For reservation changes canceled with a notice of up to 30 days, we refund 100% of the advance payment. If canceled with a notice of up to 15 days, we refund 50% of the advance payment. Cancellations with less than 15 days’ notice will not be refunded. If you wish to modify your reservation, please contact us, and we will try to find a suitable solution for everyone. The refund to the customer will be processed within 7-10 business days. A transaction fee of 3% of the reservation cost must be paid upon cancellation. This fee is automatically deducted from the previously paid reservation amount by the customer.
- The gift card is valid for a single purchase only. If the purchase amount exceeds the value of the gift card, you can pay the remaining amount and the gift card value on the checkout page. Gift cards are not refundable or exchangeable. Reservations paid with a gift card can be modified or canceled according to the cancellation conditions of the package and until the expiration of the gift card.
Confidentiality and Processing of Personal Data
- Personal data provided when making an order and completing a purchase in the e-store (including name, company name, address, phone number, etc.) are confidential and processed for the purpose of fulfilling the order and sending the purchased goods to the buyer, in accordance with the requirements of the Data Protection Act. Watermill does not disclose customer’s personal data to third parties without the customer’s consent.
Disputes
- Disputes arising from the ordering and purchasing of services through the e-store between the Customer and Watermill will be resolved through negotiations. In case of failure to reach an agreement, the Customer has the right to turn to the Consumer Protection Board or the county court to protect their rights. In resolving disputes and matters not addressed in these terms, the laws of the Republic of Estonia will apply.
Watermill OÜ
Business Registry Code: 16426646
Bank Account: EE262200221078455123
Puidu, Leebiku, Tõrva vald
Tel +372 5273285